R.M. Services – Cleaning & Property Care

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Commitment to Professional Standards

R.M. Services aims to deliver consistent, high-quality cleaning & property care services using structured, checklist-based workflows.

If a client believes an aspect of the service has not met the agreed scope, we encourage prompt communication so the matter can be reviewed and resolved.

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Reporting Concerns

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Clients should notify R.M. Services within 24 hours of service completion if they have concerns about the provided service.

This allows issues to be assessed while conditions remain unchanged.

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Service Review & Reclean

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Where an item within the agreed service scope has been missed or not completed to the expected standard, R.M. Services will arrange a reasonable opportunity to revisit and address the concern.

This is the standard method of resolution for service-based work.

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Limitations

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Pre-existing property conditions, like permanent staining and surface wear or deterioration, can affect cleaning outcomes.

• Permanent staining

• Surface wear or deterioration

• Structural damage

• Limescale or residue beyond the removable condition

These situations fall outside the scope of standard cleaning services.

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Changes After Service Completion

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If the property condition changes after the service (for example, through further use, additional work, or access by other parties), this may affect the ability to assess or resolve concerns.